Hailuo AI Video Generator FAQ

Hailuo 02 AI Video Generator is an advanced video generation model developed by MiniMax. It transforms text prompts or images into high-quality, cinematic 1080p videos, featuring realistic physics simulations and director-level camera controls.

We currently accept payments via major credit cards including Visa, Mastercard, American Express, Discover, and Japan Credit Bureau (JCB). We strive to offer a variety of secure and convenient payment options for your ease.

Please wait 1 minute and refresh the page. If the credits still don’t appear, check your account’s balance in the User Center. If the issue persists, contact us at support@hailuo2.com with your payment proof or order screenshot.

Simply upload an image or enter a descriptive text prompt on the Hailuo 02 platform. Customize your video settings, such as resolution and duration, and let the AI generate your video in just a few minutes.

The generation time for a video with Hailuo 02 AI Video Generator typically ranges from 3 to 5 minutes. The exact duration may vary depending on the complexity of the prompt and the selected video settings.

If you run out of credits, you can subscribe to a plan to purchase additional credits. Simply choose a subscription package that fits your needs and replenish your credits to continue generating videos with Hailuo 02 AI.

Yes, Hailuo 02 AI Video Generator allows commercial use. Users retain ownership of their generated content and can utilize it for business purposes.

Yes, Hailuo 02 AI Video Generator offers a free trial with limited credits, allowing you to generate a few videos at no cost. Additional credits can be purchased through various subscription plans.

Credit consumption depends on both the resolution and duration of the video. For example: A 6-second video at 768p resolution consumes 10 credits, while a 10-second video at 768p consumes 20 credits. A 6-second video at 1080p resolution consumes 10 credits. Additional credits can be purchased as needed to continue generating videos.

No, credits in Hailuo 02 AI Video Generator never expire. Feel free to use them at your convenience without worrying about losing them.

If your network connection is interrupted during the video generation process, the task will continue running. Once the network is restored, you can go to the Personal Center to view and complete the video generation. Please note that any credits consumed up to the point of interruption are non-refundable.

You can manage your credits and projects by accessing the Personal Center on the Hailuo 02 platform. Here, you can view your credit balance, track usage, and access your generated videos.

Yes, Hailuo 02 AI Video Generator supports multiple languages, including English, Chinese, Japanese, and Spanish. This allows users from different linguistic backgrounds to create videos using their preferred language.