1. Eligibility
You must be at least 13 years old to use our services. If you are under the legal age of majority, you must have parental consent.
2. User Accounts
You must create an account to access certain features. You are responsible for your credentials and any activity under your account.
3. Acceptable Use
- You may not use the platform to generate or disseminate illegal, violent, hateful, sexually explicit, or deceptive content.
- You agree not to interfere with or disrupt the integrity of the service or bypass security mechanisms.
- Uploaded images must comply with our format requirements (JPG/JPEG/PNG) and size limitations (max 5MB).
4. Intellectual Property
- All Hailuo 02 tools, models, and interface elements are protected intellectual property.
- AI-generated videos are owned by the user unless they contain unlawful or infringing content.
- You grant Hailuo 02 the non-exclusive right to store, analyze, and display anonymized results for research, quality improvement, or marketing unless you opt out.
5. Payments and Credits
- Services are billed via credits. You may purchase different tiers depending on your video generation needs.
- Credits are non-refundable, expire after 12 months, and have no cash value.
- Video generation costs vary based on duration (6 or 10 seconds) and quality (768P or 1080P).
6. Service Availability and Support
- We aim to maintain 99.9% uptime but cannot guarantee uninterrupted access to our AI video generation services.
- Video generation typically takes 3-5minutes, but processing times may vary based on server load.
- We provide email support but do not offer 24/7 availability.
7. Termination and Suspension
- We reserve the right to suspend or terminate accounts for violations of these terms, abuse, or fraud.
- Users may delete their accounts at any time. Remaining credits will not be refunded unless required by law.
8. Disclaimers and Limitation of Liability
- AI video generation services are provided "as is" without warranties of any kind.
- Hailuo 02 shall not be liable for indirect, incidental, or consequential damages arising from video generation failures or quality issues.
- We do not guarantee that generated videos will meet specific artistic or technical requirements.
9. Changes to Terms
We may update these Terms from time to time. Continued use implies acceptance of the latest version.
10. Governing Law
These terms are governed by the laws of the jurisdiction in which the company is registered.
Contact
Email: support@hailuo02.com